Managed Services

As a definition, Managed Services allows a business to offload IT operations to a service provider, known as a Managed Services Provider. The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.

Managed Services vs. Break-Fix

If your network isn't under a Managed Services Contract, you are employing the Break-Fix method of maintenance.  Simply put; something breaks, your IT provider comes and fixes it and sends you a bill.

The difference is this: If your network is being maintained by Break-Fix, your IT provider hopes something breaks so they can profit.  Under Managed Services, where you pay a fixed rate every month, your IT provider is doing everything they can to ensure that nothing breaks so that they can keep their profit.  Only one of these methods favors the customer.

Additional Downsides of Break-Fix

Employing the Break-Fix method of maintenance has several other downsides.

Because nothing is fixed until it is broken, the customer is affected by downtime.  Downtime costs money because production is lost.

Additionally, the Break-Fix mentality prevents a business from being competitive with their competition due to lack of planning for the future.  Because your business is always dealing with problems that are occurring "now", you're already behind the curve.  Businesses that are serviced by a Managed Services company meet with their provider on a regular basis to plan and budget for equipment upgrades, engineer projects, and review statistics allowing the owner(s) to make informed decisions.

Are You Ready?

Now that you know the differences between Break-Fix and Managed Services, are you ready to see what Greenmark IT Managed Services can do for you?